Vacancy Customer Service Specialist

As a Costumer Service Specialist you will make sure all clients will be guided to a satisfactory delivery of their exibition stand on large exibitions in for example Amsterdam, Paris, Frankfurt or Milan

Your job
As a Customer Service Specialist you are the first point of contact for all our clients. For example questions about their stand, submitting print files or additionalrequest for furniture in their stands. The main goal in all you do is customer satisfaction. You think in a proactive way and always with the best solution fort he client in mind. It’s a hectic job that requires you to always juggle several tasks simultaniously. Because each client has different questions, differrent challenges and will be in a different phase of their project. It’s up to you to coordinate and organise all of this in the most efficient way.

You do this by:

• Being the link between the exhibitors, the internal organisation and the exhibition.
• Carefully listening to the client, being creative with solutions to make sure they get everyting out of their stand.
• Working in a result minded, pragmatic and solution minded way.

Your responsibilities:

• You answer all question from the client and the exhibition.
• You keep the mailbox up to date and make sure that all incoming mail will be replied within 24h.
• You analyse all situations with a commercial mindset and look for an opportunity to upsell.
• You make the invoices, are in tocuh with all the suppliers and follow up on all invoices.
• You have your fair share of responsibility in making sure the agreed on KPI’s are met.
• You maintain a well organised administration, this so the work remains orderly for everytone. 

In this position you get the chance to prove yourself. No day will be the same and no client is the same. We are a young international team, that is currently expanding. Your experience as a Customer Service Specialist will help us grow even further. Thanks to your contribution the service level of A-Booth will be taken to a higher level. This by answering question and solving problems in a very adequete way.
 
Your Team    
Work hard, play hard, that defines us. We have a great team of 70 colleages. Together we work from our two locationas in Oostzaan en Zaandam towards exciting events in The Netherlands and across Europe. Working in this branche requires hard work, but we continuously motivate each other and share a joke.

But we are also perfectionistic, not easily satisfied and want to be the best in our business.
  
What do we offer

• Obviously we offer you a decent onboarding period, in which we teach you how you support our clients to a satisfactory end product.
• Flexibility and you are rewarded with a gross salary of €2.300,00 tot € 3.000,00 (depending on age and experience).
• It is of importance to us that all our employers keep developing themselves. We therefor offer the opportunity to take part in relevant courses or additional education. We will always have an open ended conversation with you about your ambitions.
• We value teambuilding. We have fun together and we organise teambuilding events and afterwork drinks. We believe that a good team dynamic will contribute to best results and collaboration.

What are our wishes
No endless list of requirements, because a match on personality is the most important part. The ideal candidate:

• Has experience as a Customer Service Specialist en gets excited about this dynamic job.
• Is inventive and always looking for better ways to serve the clients.
• Is fluent in Dutch and English, verbal and writing skills. Knowledge of the German or French language is an advantage.
• Knows how to work in a hectic work environment and values working with your colleagues in a team.

Please also contact us when you do not fit the requirements but you still feel you are the right candidate. We are very curious as to why you feel you are suitable. This because we like people with their own opinion.